Orders and payments
Which payment methods do you accept?
We accept advance bank transfer, credit and debit cards (Visa, Mastercard) and PayPal. Payment data is handled directly by the authorised providers and is never stored on our servers.
Can I change or cancel an order I have already confirmed?
Changes or cancellations are possible only while the order has not yet been collected by the courier. Write as soon as possible to [email protected] quoting the order number. Once it has shipped, you can exercise your right of withdrawal within 14 days of delivery.
Will I receive an invoice?
Yes. For purchases as a private consumer we issue a tax receipt or a simple invoice. For purchases with a VAT number you need to provide the recipient code or certified email address at checkout in order to receive an electronic invoice.
Shipping
How much does shipping cost?
Mainland Italy: 5.90 euro, free over 50 euro. Islands: 9.90 euro, free over 80 euro. See the “Shipping and Delivery” page for full details.
How long will my parcel take?
24-48 working hours in mainland Italy, 48-72 hours for the islands. Orders received before 12:00 on working days are dispatched the same day.
Do you ship abroad?
Yes, we ship throughout the European Union. Costs and times are calculated at checkout based on destination and weight. For countries outside the EU, any customs duties are payable by the recipient.
Returns and refunds
Can I return a product?
Yes, you have 14 days from receipt to exercise your right of withdrawal without giving a reason. Return shipping is at the Customer’s expense. The full refund is made within 14 days of our receiving the product.
What if the product is faulty?
Every product carries a 24-month statutory warranty of conformity. If you receive a faulty product, write to [email protected] within 2 months of discovering the fault, attaching photographs and a description: we will send you instructions for a free replacement or a refund.
Can I change the size or the colour?
An exchange is offered as a commercial service within 14 days of delivery, subject to stock. We pay to send the new item, while the return of the first item is at the Customer’s expense. Write to [email protected].
Account
Do I need to register to buy?
No, you can complete your purchase as a guest. Registering lets you save addresses, see your order history, manage returns and receive dedicated communications (only if you accept the newsletter).
How do I recover my password?
From the “My account” page click “Lost your password?” and enter your registered email address. You will receive a secure link to set a new one within a few minutes.
Security and privacy
Is my data safe?
Yes. Payment data does not pass through our servers and is handled directly by the authorised circuits. All personal data is processed in accordance with the GDPR. See the Privacy Policy for details.
How do I withdraw marketing consent?
Every promotional email carries an immediate unsubscribe link. Alternatively write to [email protected].